24/7 Virtual Urgent Care
At Rebound Orthopedics & Neurosurgery, we’re dedicated to providing expert care when you need it most, and we are proud to offer 24/7 Virtual Urgent Care through OrthoLive. Connect now to speak with a specialist.
What Can Be Treated?
Whether you're dealing with a sports injury or joint pain or need immediate nonemergency care, specialists are ready 24/7 to provide the care you need. Our 24/7 Virtual Urgent Care is designed for a wide range of orthopedic conditions and concerns, including:
- Strains and sprains
- Sports injuries
- Joint pain
- Suspected fracture
- Postoperative questions
- General orthopedic concerns
If your provider determines you need in-person care, they will coordinate priority scheduling with one of our experts.
What to Expect
Before Your Visit
Complete a quick registration, receive confirmation with connection details, and test your device’s camera and microphone.
During Your Visit
Connect securely at your appointment time to meet with a specialist, discuss your symptoms, and receive a diagnosis and treatment plan.
After Your Visit
Schedule follow-up care or in-person visits if necessary.
Expert Care
When you need immediate care, connect to an orthopedic specialist using your phone, tablet, or computer through secure video visits. Our 24/7 Virtual Urgent Care is powered by OrthoLive, a specialized telehealth platform built to provide prompt care.
Frequently Asked Questions
How quickly can I be seen?
Our 24/7 Virtual Urgent Care is available 24 hours a day, 7 days a week, and patients are normally seen within 5 minutes—quicker than local urgent care waiting times.
Is 24/7 Virtual Urgent Care covered by insurance?
Our 24/7 Virtual Urgent Care options include:
- Virtual Visit – $25 cash fee
- Chat – free
Insurance information is only used for follow-up in-person visit appointment scheduling.
What technology do I need?
Visits require a device with a camera and microphone (smartphone, tablet, or computer) and a stable internet connection.
Is the platform secure?
Yes, our 24/7 Virtual Urgent Care platform is fully HIPAA-compliant and uses enterprise-grade security to protect your privacy.
What if I need to be seen in person?
If needed, we’ll schedule priority in-person care with an appropriate specialist.
Can I use virtual care for follow-up visits?
Yes, follow-up visits can often be conducted virtually, saving you both time and travel.
Be Seen Quickly & Safely for All Your Orthopedic Needs
For urgent orthopedic needs requiring in-person evaluation, be seen Monday – Friday* at our Rapid Access Clinics in Vancouver, Portland, and Lake Oswego.
Skip the ER and schedule a rapid appointment with one of our specialty-trained experts. Please call 1-800-REBOUND for your Rapid Access appointment.