Notice of Data Privacy Event
April 12, 2024 - Rebound Orthopedics & Neurosurgery (“Rebound Orthopedics”) is providing notice of an event that impacts the privacy of certain individuals’ information. Rebound Orthopedics takes this event very seriously and is providing information about the event and resources available to individuals to help protect their information, should they feel it appropriate to do so.
What Happened? On February 3, 2024, Rebound Orthopedics became aware of suspicious activity on its computer network. Following this, an investigation was promptly commenced with the assistance of computer forensic specialists to secure its systems and determine the nature and scope of the incident. Rebound Orthopedics’ investigation determined that an unknown and unauthorized actor accessed certain systems in its environment between February 1, 2024 and February 3, 2024 and viewed or copied certain files stored on these systems during this time. Rebound Orthopedics identified the affected files and has engaged a data review vendor to conduct a comprehensive review of the files in order to identify the type of information contained therein, and to whom the information relates. This process is currently ongoing.
What Information Was Involved? The detailed review to confirm the specific information at issue is still ongoing, but at this time the information at issue identified thus far pertains to billing information for certain patients.
What We Are Doing. The confidentiality, privacy, and security of personal information is among Rebound Orthopedics’ highest priorities, and it has strict security measures in place to protect information in its care. Upon discovering this incident, Rebound Orthopedics took immediate steps to further secure its environment and conducted a thorough investigation of the incident. Rebound Orthopedics has also implemented additional safeguards to increase its security posture. Federal law enforcement and applicable state and federal regulators, including the U.S. Department of Health and Human Services, have been notified of this event.
What You Can Do. Rebound Orthopedics encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing their account statements, explanation of benefits forms, and monitoring their free credit reports for suspicious activity and to detect errors. Under U.S. law individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Individuals may also contact the three major credit bureaus directly to request a free copy of their credit report, place a fraud alert, or a security freeze. Contact information for the credit bureaus is below.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you may need to provide the following information, depending on whether the request is made online, by phone, or by mail:
- Full name (including middle initial as well as Jr., Sr., II, III, etc.);
- Social Security number;
- Date of birth;
- Addresses for the prior two to five years;
- Proof of current address, such as a current utility bill or telephone bill;
- A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
- A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.
Should you wish to place a credit freeze, please contact the three major credit reporting bureaus listed below:
|
Equifax |
Experian |
TransUnion |
|
1-888-298-0045 |
1-888-397-3742 |
1-800-916-8800 |
|
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 |
Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 |
TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016 |
|
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 |
Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 |
TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094 |
Additional Information
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General.
For More Information. If individuals have questions or would like additional information, they may contact Rebound’s dedicated assistance line at 1-833-918-7342 between the hours of 6:00 a.m. to 6:00 p.m. Pacific Time, Monday through Friday, excluding all major U.S. holidays.